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Rutherford Supply · Customer Information

Terms & Conditions

Review information about ordering, payment, shipping, returns, and use of our website.

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Terms & Payment

Terms are net30 days with approved credit. To establish credit with Rutherford Supply, call us at 1(800)966-0445 and ask for a credit application.

Rutherford Supply requires three trade references and bank information. Visa, MasterCard, American Express and Discover Card are accepted on our payment site at https://ww2.e-billexpress.com/ebpp/Rutherford/Login

All payments are due in U.S. Dollars. These terms and conditions supersede any prior Rutherford Supply terms and conditions.

Shipping

All shipments are local on our trucks or may ship via UPS or common carrier per your request (customer pays freight). Products over 60 pounds and/or bulky products are generally shipped via common carrier.

Next day shipment is generally available on most in-stock products if orders are received by Rutherford Supply before 3 p.m. eastern standard time.

All shipping costs and duties are the responsibility of the purchaser. Rutherford Supply prepays shipping charges and adds them to your invoice for orders shipped via UPS. Contact Rutherford Supply for details regarding other options for shipping charges.

Inspect Your Shipment

Inspect all shipments and report any shortages or damages to the delivering carrier immediately.

Prices

All prices are in U.S. Dollars. Prices do not include shipping; duties; handling charges (if any); federal, state and local taxes.

Prices are not guaranteed and are subject to change without notice.

Minimum Order

Orders/Releases under $35 are subject to a $5 handling charge. Combine your needs to minimize your charges.

Some items are subject to minimum quantities. Backorders $10 and under will be canceled.

Material Safety Data Sheets (MSDS)

Product safety data sheets are available through our online SDS library at: https://rutherfordsupply.kha.com/index.php

If you need assistance, please call us at (800) 966-0445 or email cs@rutherfordsupply.com.

Limited Warranty

Except for special orders, all new, unused and undamaged product may be returned to Rutherford Supply within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Special orders are non-cancellable and non-returnable.

Please call Rutherford Supply at (800)966-0445 for return product information prior to shipping the product(s) to Rutherford Supply.

The purchaser shall bear the cost of shipping and insurance on product(s) returned to Rutherford Supply.

Disclaimer and Limitation of Liability

All information provided by Rutherford Supply and on Rutherford Supply's website is subject to change without notice.

Rutherford Supply shall in no event be liable to the original purchaser, its customers or to any other person or organization using or involving products purchased from Rutherford Supply for loss of use, lost profits, inconvenience, property damage, personal injury or death arising out of breach of warranty, breach of contract, delay, negligence, strict tort liability or otherwise.

The entire liability of Rutherford Supply for any claim of loss, damage or expense from any cause whatsoever shall in no event exceed, at Rutherford Supply's option, the repair, replacement cost or purchase price paid for the product purchased from Rutherford Supply which directly gives rise to the claim.

No action or proceeding against Rutherford Supply may be commenced more than twelve (12) months after the product from Rutherford Supply is initially shipped to the original purchaser.

Governing Law

Rutherford Supply Terms and Conditions are governed by and construed in accordance with the laws of the State of Virginia, without regard to or application of conflicts of law rules and principles.

If for any reason a court of competent jurisdiction finds any provision or portion of the Terms and Conditions to be unenforceable, that provision will be enforced to the maximum extent permissible so as to affect its intent and the remainder of the Terms and Conditions will continue in full force and effect.

Legal Notices

Legal notices to Rutherford Supply shall be sent to:

Rutherford Supply
1101 East Laburnum Avenue Richmond, Virginia 23222
Dawn Sullivan, Vice President of Operations

Privacy Policy

Rutherford Supply respects the privacy of every individual who visits our website. We will not provide personal information to third parties for their commercial use.

It is your responsibility to keep Rutherford Supply user IDs and passwords which access Rutherford Supply account information confidential. You can use the Rutherford Supply website to change your Rutherford Supply account password.

In some cases we may collect information about your IP addresses to help identify and analyze trends and statistics. This information is only used for the business purposes of Rutherford Supply.

If you have submitted personally identifiable information through Rutherford Supply's website and would like that information deleted from our records, please email website@rutherfordsupply.com

We’re here to help

Questions About Your Order?

Contact Rutherford Supply for assistance with ordering, shipping, product documentation, or return information.

Contact Rutherford Supply